The HSM Group, LLC

Turn complexity into clear executive decisions. Built on 30+ years of executive experience scaling, stabilizing, and transforming franchise brands at every stage of growth.

Tag Archives : Customer Experience

March 24, 2026. Uncategorized

Multi-unit franchising beyond 2026 (franchising.com)

Near the end of most years, there are many articles that come out predicting trends to watch in the upcoming year. It is a good time to assess some of the current industry factors and look ahead to see where things will go in the future. Franchise Update asked members of the Mult-Unit Franchisee Advisory […]

window.addEventListener("load", function() { setTimeout(function() { const link = document.querySelector('#fixed-sidebar .contact-info a'); if (link) { link.onclick = function(e) { e.preventDefault(); window.location.href = 'mailto:contact@hsmgroupllc.com'; }; } }, 1000); });